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We offer FREE SHIPPING on orders over €60. Orders placed before 16:00 on business days are shipped within 2 working days via DHL (Netherlands).
We ship from the Netherlands with DHL, which means parcels are generally delivered the next day. During exceptionally busy periods, such as holidays, occasional delays may occur.
Once your order has been shipped, you will receive an email containing your personal Track & Trace code. Using this code, you can adjust your delivery preferences via the My DHL app.
Japandi Atelier ships all orders with DHL. You can choose to have your parcel delivered to your home, workplace, or one of the many DHL ServicePoints. You will receive your personal Track & Trace code by email.
Unfortunately, collection is not possible. We are happy to ship your order to any address or a DHL ServicePoint.
Yes. We dispatch your order as quickly as possible. Once you receive your Track & Trace code, you can still adjust your preferred delivery time through the My DHL app.
Please check the following:
If everything appears correct, please wait another day, as delayed parcels are often delivered the following day. If your parcel has still not arrived after the original delivery date, please contact us at: info@japandi-atelier.com
We will resolve this as quickly as possible. Please send a photo of the damaged item(s), a short description, and your order number to: info@japandi-atelier.com
We will provide you with a return label so you can return the damaged item(s) free of charge. A replacement product will be shipped immediately.
Oops, something went wrong. Although we do our best to ship every order correctly, mistakes can occasionally happen. Please email info@japandi-atelier.com with your order number and the missing items.
Add your products to the online shopping cart. By clicking the cart icon in the top-right corner, you can always add or remove items. We will need your details to process and ship your order.
Cancellation is only possible if your order has not yet left our warehouse. Has your order already been shipped? You may return it within 14 days. Once we receive the product, we will refund the purchase amount.
Need assistance or cannot find the product you are looking for? We are happy to help. Contact our customer service at: info@japandi-atelier.com
Some items have a minimum order quantity. This will always be displayed when adding the product to your cart.
A phone number is only required when paying by credit card, as part of our secure payment environment. We will never use your phone number for any other purpose.
We are sorry to hear that. Customer satisfaction is extremely important to us. Please email info@japandi-atelier.com and we will do everything we can to help you.
Yes. Our entire website, including the payment environment, operates within a secure encrypted connection. You can recognize this by the padlock icon in your browser. Transaction data is securely transmitted through an SSL connection. Our payment environment is powered by Mollie Payments.
In our secure online payment environment, you can pay using:
Yes, you may return all or part of your order within 14 days of receipt. To register your return, email your order number and reason for return to: info@japandi-atelier.com
If you wish to return an item because you changed your mind, that is of course possible. Return shipping costs are at your own expense. Please ensure the item is returned unused, undamaged, and in its original packaging.
Once your return request has been registered, you will receive the return instructions by email.
After we receive and inspect the returned items, the purchase amount excluding shipping costs will be refunded.
Only unused and undamaged products are eligible for return.
Unfortunately, personalized items cannot be returned. Standard collection items may of course be returned.
Once we have received and inspected your returned items, we will immediately process your refund. Refunds are processed through Mollie, meaning the amount is usually back in your account within one business day.
Please use a sturdy box, preferably the original packaging. This minimizes the risk of damage and may allow the product to be reused. Full refunds can only be issued if the item is returned in undamaged condition.
You can track your return shipment using the Track & Trace code from your shipping confirmation.
Please note that your return may show as delivered to our warehouse before you receive a confirmation from us. Processing can take up to 24 hours after arrival.
Minimalist, natural, and timeless Japandi home decor
Japandi is an interior design style that combines Japanese minimalism with Scandinavian warmth and functionality. It focuses on simplicity, natural materials, calming colors, and high-quality craftsmanship.
Japandi Atelier offers carefully selected Japandi home accessories, including:
All products are selected with a focus on quality, harmony, and sustainability.
Yes. Our products are handmade by independent makers and small-scale ateliers. This gives each piece a unique character, including slight variations in shape or color — exactly what makes Japandi design so authentic.
All calligraphy is hand-painted by a Japanese calligraphy artist and includes the artist’s unique hanko stamp.
We exclusively use natural and sustainable materials.
Our calligraphy is created on traditional Japanese rice paper, also known as Washi paper, made from natural fibers and produced in Japan.
Yes. Japandi style adds calmness, simplicity, and natural elegance to many interior styles, including:
Our products pair beautifully with light wood tones, neutral colors, and natural textures.
Yes. All calligraphy artworks are hand-written by a professional Japanese calligrapher using traditional Japanese ink and brushes. Every piece is unique and fully handcrafted.
Yes. We offer personalized calligraphy on Japanese rice paper featuring names, dates, or short texts.
Popular choices include:
Perfect as a gift or decoration for special occasions.
Our customers often order personalized calligraphy for:
The average delivery time is 5 to 7 working days, including 2 to 4 working days for creation.
For urgent requests, please contact us directly.
Yes. For personalized orders, we send a digital proof so you can approve the style and placement before production.
We typically offer:
All artworks are carefully packaged to ensure safe delivery.